Privacy Policy

What information do we collect?

This privacy notice for San Antonio Apartment Locators Group (“we,” “us,” or “our”) which is brokered by Spirit Real Estate Group, describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at sanantonioapartmentlocators.com, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any services, sales, leasing, apartment locating, credit review, background review, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, PLEASE DO NOT USE OUR SERVICES. If you still have any questions or concerns, please contact us at help@sanantonioapartmentlocators.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by reading below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information with apartment communities depending on how you interact with us and the Services, the choices you make, the properties you express interest in and the products and features you use.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do you sell my personal information? No. We do not sell your personal data. We share your information with apartment communities to help you find housing, and with our utility concierge service to help you set up utilities. Our services are free to you because we receive referral fees from apartment communities when you sign a lease, and we may also receive compensation from utility providers when you sign up through our referral. These referral arrangements do not affect the rental rates or utility rates available to you.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

Do you use automated or AI systems in your communications? Yes. Some of our calls, text messages, and emails may be generated or assisted by automated or AI systems. These tools help us respond to your apartment inquiry, provide follow-ups, and deliver apartment information. While we strive for accuracy, such responses may not always reflect the most current apartment availability, pricing, or community policies. You should verify critical details directly with apartment communities before making final decisions.

How do we process your information? We process your information to provide, improve, and administer our Services and register you with apartment communities, communicate with you, for security and fraud prevention, and to comply with law. We process your information when we have reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations with specific third parties including apartment communities.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review and read the privacy notice in full.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us or fill out a form online.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Contact preferences
  • Contact or authentication data
  • Background history
  • Credit history
  • Apartment budget
  • Apartment preferences
  • Preferred date for moving
  • Rental history
  • Gross income

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • Credit worthiness data
  • Background history data
  • Financial data

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. We do not intentionally collect sensitive personal information such as Social Security numbers, financial account details, or health information. If you choose to provide such information in connection with your apartment inquiry, we will only use it as necessary to assist with your request and will not disclose it except as required by law.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

Use of AI / Automated Communications

We may use automated or AI-assisted systems to generate or assist with calls, text messages, and emails as part of our communications with you. This includes initial follow-ups, delivery of apartment suggestions, form responses, and ongoing support related to your apartment inquiry.

Data for AI / Knowledge Base Use

The personal information you provide may be used to improve our AI-assisted tools, including our response handling, suggestions, and follow-ups. We handle such information securely and in accordance with this Privacy Policy.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To post testimonials. We post testimonials on our Services that may contain personal information.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
  • To use Data for AI Improvements. We may use certain information (such as apartment preferences or search history) to improve our automated and AI-assisted systems. These improvements help us provide faster and more accurate responses, but we do not sell this information or use it outside the scope of apartment locating services.

Consent & Communication Logs: We maintain records of your consents, any opt-out or unsubscribe requests, message history, and communication logs (including those generated by AI systems) to comply with applicable laws and demonstrate proof of consent if needed.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We do not sell your data. We share information with apartment communities to help you find housing and with our utility concierge service to help you get set up.

We may share your personal information in the following situations:

  • Apartment Communities and Landlords: We share your information (such as name, contact info, budget, move-in date, and preferences) with apartment communities, property management companies, and landlords as necessary to facilitate your apartment search, schedule tours, and submit applications on your behalf. Our services are free to you because we receive referral fees from apartment communities when you sign a lease. This does not affect the rental rates available to you.
  • Utility Concierge Service: When you use our utility concierge service, your contact information will be shared with our utility service partners to help you set up electricity, internet, and other services. We may receive compensation from these utility providers when you sign up for their services through our referral, though this compensation does not affect the rates or services available to you.
  • Service Providers: We may share your information with trusted third-party service providers that help us deliver our services, including SMS/text messaging platforms, customer relationship management tools, and apartment listing databases.
  • When we use Google Maps Platform APIs: We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device (“cache”) your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
  • Business Transfers: If we are acquired by or merged with another company, your information may be transferred to the new owner. See Section 6 for more details.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

Accuracy of AI Responses: Some of our communications may be generated or assisted by AI systems designed to provide information and support. While we strive for accuracy, these responses may not always reflect the most current apartment availability, pricing, or community policies. Please verify any critical details directly with apartment communities before making final decisions.

4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a “sale”/”sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?”

Google AdWords and Remarketing

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and you can opt out of interest-based advertising entirely by cookie settings or by using a browser plugin.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your information indefinitely unless you request deletion.

We will keep your personal information for as long as necessary to fulfill the purposes outlined in this privacy notice, and indefinitely thereafter for recordkeeping, legal compliance, and to provide you with ongoing service if you return to us in the future. If you would like us to delete your information, please contact us using the details provided below and we will process your request in accordance with applicable law.

Communication Records Retention: We retain records of SMS messages, emails, call logs, and other communications (including AI-generated communications) indefinitely to comply with legal requirements, resolve disputes, and demonstrate proof of consent.

Business Transfers: In the event that we are acquired by or merged with another company, or if we sell or transfer all or a portion of our business or assets, your personal information may be transferred or assigned to the acquiring entity as part of that transaction. The new owner would continue to be bound by this Privacy Policy.

7. DATA BREACH NOTIFICATION

In Short: If a data breach occurs, we will notify affected users and authorities as required by law.

In the event of a security breach that compromises your personal information, we will notify you and the appropriate authorities as required by applicable law. Texas law requires us to notify the Texas Attorney General within 30 days if a breach affects 250 or more Texas residents. We will also notify affected individuals without unreasonable delay.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at help@sanantonioapartmentlocators.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services.

If you have questions or comments about your privacy rights, you may email us at help@sanantonioapartmentlocators.com.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Depending on your state of residence, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data.

Your Rights

You may have the following rights regarding your personal data, depending on where you live:

  • Right to know whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request the deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of targeted advertising or profiling

How to Exercise Your Rights

To exercise these rights, you can contact us by emailing help@sanantonioapartmentlocators.com or by calling (+1)210-468-7667.

Upon receiving your request, we will verify your identity and respond within a reasonable timeframe. If we cannot verify your identity, we may request additional information for verification purposes.

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You may request to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell your personal information.

California’s “Shine The Light” law permits California residents to request information about any disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

Texas Residents

As a small business under the U.S. Small Business Administration’s definition, we are generally exempt from the Texas Data Privacy and Security Act (TDPSA). Additionally, we do not sell your personal data, including sensitive data. If you have questions about your data or wish to request access, correction, or deletion of your personal information, please contact us using the information provided below.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at help@sanantonioapartmentlocators.com or contact us by phone at (+1)210-468-7667.

San Antonio Apartment Locators Group

Brokered by Spirit Real Estate Group